I'm the operator and manager of a trucking maintenance corporation situated in the mid-west. My business enterprise supplies tractor-trailer repair products and services equally in-home and over the road for operator/operators who are in transit. I say “in transit” due to the fact a substantial percentage of our small business comes from vehicles that have broken down over the street. We travel more than 200 miles in all directions to have them up and working as quickly as we will.
Additionally, we offer diagnostic solutions and preventive servicing which include oil changes, plug and wire adjustments and tune-ups. Found in between two rather substantial cities, we see plenty of business come in as drivers usually choose to stay clear of being forced to halt around significant metropolitan places as it can frequently suggest various hrs of down time. Consequently, we get lots of calls coming in at sure occasions of the working day, when at other situations our telephones may not ring for an hour or even more. I lately had a trunk examine executed on our phone lines, to determine if we were lacking phone calls in the course of our occupied periods. I planned to know if introducing extra cell phone traces could strengthen enterprise. I was shocked at the outcome.
We were missing a lot of incoming calls, greater than I had imagined. Using the phones ringing from the hook, I really had no idea just how Many of us were unable to get via. Right after I obtained the trunk study benefits, I included four a lot more traces and employed additional customer service representatives. Inside of a thirty day period of doing this, I had so as to add two extra bays to our making to support the increase in vans coming in. To put it briefly, my organization has grown by thirty percent from possessing the trunk examine done. The alternative might have probably been a lower in company as drivers might have made a decision to end seeking to agenda with us due 마블릭 to by no means having the ability to get as a result of. It just reminds me that Everything you don’t know can damage you, or definitely your business.